Thank you for choosing our clothing brand. We are committed to providing high-quality products and an exceptional customer service experience. Below is our refund policy to ensure your satisfaction and peace of mind when purchasing our products.
1. Refund Conditions:
- All refund requests must be made within 30 days of receiving the goods.
- The goods must be in new condition, unworn, unwashed, unaltered, and with all tags intact.
- The goods must be returned in their original packaging, including all original accessories and packaging materials.
- Refund requests must be accompanied by proof of purchase, such as an order number or invoice.
2. Refund Process:
- Customers need to submit a refund request through our online customer service system or by emailing our customer service email.
- Our customer service team will contact you within 48 hours of receiving the refund request and provide further guidance.
- Customers are required to ship the goods back to the specified address according to our instructions.
- After receiving the goods, we will inspect them within 7 working days.
- Once the goods are confirmed to meet the refund conditions, we will process the refund within 3 working days.
3. Refund Method:
- Refunds will be returned to your account via the original payment method.
- The refund amount will deduct any applicable fees or discounts.
4. Non-Refundable Situations:
- Custom-made goods, clearance items, and promotional items are usually not eligible for a refund policy.
- Any goods damaged or misused due to customer personal reasons.
- Goods lost or damaged during the return process.
5. Refund Time:
- The refund processing time may vary depending on the payment method and the processing time of the bank.
6. Other Notes:
- We reserve the right to update this refund policy at any time.
- This refund policy is subject to the terms and conditions of our website usage.
7. Contact Us:
- If you have any questions or need further assistance, please feel free to contact us through our online customer service system or by emailing our customer service email.
Our goal is to ensure your satisfaction with our products and shopping experience. If you have any questions about the refund policy, we are always here to help